Step One: Go to https://returns.italeau.com
Enter the email on your order. A return authorization email will be sent to you immediately. Check your spam box, on occasion it lands there.
Step Two: Click “Confirm Email” Find the correct order and click on the shoes or boots you wish to return. Select a return reason. From here you can return, exchange or shop for something new. To get your label click Return Items in the bottom right corner.
Step Three: Print your label. UPS stores can also print this for you if you do not have a printer.
Step Four: Please pack your boots lovingly in the original packaging. Include the packing slip if you have it.
Step Five: Drop at UPS.
30 DAY GUARANTEE
We're confident you'll love our shoes. In fact, we'll give you 30 days to make sure that you do. If you're not completely in love with your shoes or boots, we'll happily refund your purchase.
For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow the shoes to soften gradually to your feet.
Follow the return instructions outlined above and select "30 Day Guarantee" as your return reason, please take a moment to let us know why these did not work, we love to keep improving!
It’s that easy. And our shoes are that good!
FINE PRINT, ETC.
Should you choose to use your own carrier, please return to:
Returns done outside of the Italeau system will experience a delay in processing of an additional 7-10 days.
If you have any questions about your return or exchange, please email us at firstname.lastname@example.org