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RETURN INSTRUCTIONS

Go to our Returns Portal and follow the steps to start your return. You will need your order number and ZIP code. 

FINE PRINT, ETC.

  • Items must be returned in their original packaging within 30 days of your order being shipped to you. Return window begins from the date we ship them to you.
  • Items in our 50% Off Collection are returnable for store credit only. 
  • We offer free returns and exchanges via the Happy Returns Bar, on our Returns Portal. 
  • Items being returned for a refund via USPS and mail will be subject to a $10 processing fee. Exchanges and Store Credit will not have to pay a processing fee. 
  • Returns shipped after 30 days from the ship date are eligible for a store credit only and must be shipped back at the customer’s expense. Please send the tracking number to our customer service team on info@italeau.com
  • Exchange orders will be shipped to you once the return is delivered to our facility for in stock items. You will receive an automated email alerting you of your shipment.
  • Returns will be refunded to the original form of payment within 30 business days after return is delivered to our warehouse. Refunds will take up to 5 business days to appear in your account. 
  • Should you choose to use your own carrier, this will be subject to a $10 processing fee. Please return to the address below:
ITALEAU Returns
Reko Direct
901 SE Sunnyside School Rd
Blue Springs
MO 64014

 

Returns done outside of the Italeau system will experience a delay in processing of an additional 7-10 days.

If you have any questions about your return or exchange, please email us at info@italeau.com

FAQs

  • We offer free standard shipping on all orders to US addresses.
  • Priority shipping is available for purchase at checkout from $10 and is non-refundable.
  • As a California-based business with a warehouse in Missouri we must charge applicable sales tax for merchandise shipped within the state of California or Missouri.
  • If you order by 1pm CT we'll aim to ship by the next day. However, during busy seasons order processing may take up to 4 working days.
  • Your order will be delayed if a valid phone number is not entered.
  • Orders do not ship out on weekends.
  • Orders shipping to a PO Box ship USPS Priority Mail and will experience a processing delay of 48 hours. UPS does not ship to PO boxes.
  • We currently only ship to the USA.

Standard Shipping Times by State

Your order will ship from our distribution center in Missouri. Barring delays due to weather or unforeseen events, our typical ground shipping transit time in the number of business days are as follows:

  • Central: 1-2 days
  • Mountain, Southeast, West and Southwest: 2-5 days
  • East Coast and North West: 3-5 days
  • Alaska and Hawaii: 4-8 days
  • Idaho: 4-6 days
  • Puerto Rico: 5 days

Once your order is processed, we'll email you a confirmation and your tracking number. Use this number to track your package on the carrier's site. You can also track your package by logging on to your Italeau account. 

Please note: we will attempt to deliver once per day, three days in a row. After that the package will be returned to us. Unfortunately, we cannot reimburse shipping charges if you choose express shipping and the package is returned to us.

Should you have any questions about our products, policies or your order, please contact us at info@italeau.com

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