Returns and Exchanges
Step One: Go to https://returns.italeau.com
Enter the email on your order. A return authorization email will be sent to you immediately. Check your spam box, on occasion it lands there.
Step Two: Click “Confirm Email” Find the correct order and click on the shoes or boots you wish to return. Select a return reason. From here you can return, exchange or shop for something new. To get your label click Return Items in the bottom right corner.
Step Three: Print your label. UPS stores can also print this for you if you do not have a printer.
Step Four: Please pack your boots lovingly in the original packaging. Include the packing slip if you have it.
Step Five: Drop at UPS.
FINE PRINT, ETC.
- Return shipping is FREE for all orders shipping to US addresses and shipped before the 30 day window expires. Return window begins from the date we ship them to you.
- Returns shipped after 30 days from the ship date are eligible for a store credit only and must be shipped back at the customer’s expense.
- Archive section is FINAL SALE. BOGO items are FINAL SALE these items are not able to be returned or exchanged, order thoughtfully and email us if you have questions prior to purchase.
- We offer free ground shipping for all orders. If you choose to pay for expedited shipping when you place your order, shipping and handling fees are non-refundable.
- Once we receive your returned item, we will inspect it to ensure it is in good condition. Return processing takes 7-10 business days.
- If you requested an exchange, your replacement item will be shipped to you about 48 hours from the exchange creation. You will receive an automated email alerting you of your shipment.
- If you requested a return, your refund will be credited to the original form of payment and we will email you a credit confirmation within 10 business days.
Should you choose to use your own carrier, please return to:
Note that returns done outside of the Italeau system will experience a delay in processing of an additional 7-10 days.
If you have any questions about your return or exchange, please email us at email@example.com