Returns and Exchanges

 

• Returned Merchandise picked up by shipping carrier within 30 days of the order date is eligible for a full refund or a free exchange. Returns shipped after 30 days from order date are eligible for a store credit or exchange.

• Return shipping is FREE for orders greater than $250, domestic return addresses only. Orders less than $250 are responsible for return shipping expense. If you would like to return or exchange your purchase, please click here

• Worn or damaged merchandise is not acceptable for return. All items being returned must be in their original new condition and packaging. ITALEAU reserves the right to deny a refund if the merchandise does not meet return-policy standards.

• Non-refundable fees: We offer free ground shipping for any orders greater than $250 and shipping to US addresses. If you chose to pay for expedited shipping when you place your order or if your order is less than $250, shipping and handling fees are non-refundable.

ITALEAU ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at a US store selling ITALEAU merchandise may be returned to ITALEAU either for an exchange of the same style or for a store credit only. The amount of the store credit will be the purchase amount of the item excluding sales taxes. Return requirements for items purchased at other locations are the same as for items purchased at italeau.com. Customers are required to pay for return shipping. Proof of purchase is required.

RETURN INSTRUCTIONS

Please click the link below to start your hassle-free return or exchange. We have just one request: Please send your purchase back to us in the original packaging and in the same condition as you received it. 

• Start your return process by visiting https://returns.italeau.com

• For return orders less than $250 or if you choose to use your own carrier or if you ship from outside the US, you are responsible for the item until it is delivered and for shipping. Please return to:

• Place the original ITALEAU shoe box into a suitable shipping box. If possible use the original shipping box your item came in. Please do not use the actual shoe box as a shipping container; FedEx will not accept it or insure it, and it will be easily damaged during shipping.

• Drop off the package at a staffed FedEx location and make sure to request a receipt to confirm you’ve handed the package to FedEx. For a list of drop off locations, please visit http://www.FedEx.com. If you are unable to drop off the package, we can schedule a FedEx pickup. After we receive your returned item, we will inspect it to ensure it is in good condition (not worn, used or damaged). Within one week of the return being delivered (or sooner) we will respond with the following:

• If you requested an exchange, the replacement item will be shipped to you and we will email you a shipping confirmation.

• If you requested a return shipped, your refund will be credited to the credit card or PayPal account you used to purchase the item and we will email you a credit confirmation or your store credit will be added to your ITALEAU account and an email confirmation will be sent to you.

Once again, our goal is your total satisfaction. If you have any questions about your return or exchange, please email us at italeau@gmail.com or call us at (888) 331-1399.