20% OFF YOUR FIRST ORDER | FREE DELIVERY ON ORDERS $150+ | EASY RETURNS

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RETURN INSTRUCTIONS

To start a return, click HERE.

FINE PRINT, ETC.

  • Items must be returned in their original packaging within 30 days of your order being shipped to you. Return window begins from the date we ship them to you.
  • Items in the 50 - 75% off collection are eligible for this insurance, but only for exchange or store credit. Items in this collection cannot be returned for a refund and no additional credit will apply to the store credit.
  • Returns will be refunded to the original form of payment within 30 business days after return is delivered to our warehouse. Refunds will take up to 5 business days to appear in your account. 
  • If customers do not opt in to the redo insurance, they must pay for return shipping regardless of whether they do a return, exchange or return for store credit. If they opt to do a return for store credit, they can get an additional 10% added to their credit. Return shipping is $12 for the first item and $2 for each additional item.

FREE RETURNS FOR EXCHANGES AND STORE CREDIT & PACKAGE PROTECTION

  • By selecting Free Returns for exchange and store credit & Package Protection at checkout for $9, your return shipping label is covered and your package is protected from being stolen, lost or damaged.
  • Free Returns for exchange and store credit & Package Protection cannot be removed from an order once the order has been placed.
  • If you choose not to purchase Free Returns for exchange and store credit & Package Protection you are responsible for the cost of the return shipping label and your package is not protected from loss or damage.

If you have any questions about your return or exchange, please email us at hello@italeau.com

FAQs

  • We offer free standard shipping on orders $150+ all orders to US addresses. Standard shipping for orders under $150 is $15.
  • Priority shipping is available for purchase at checkout from $25 and is non-refundable.
  • As a California-based business with a warehouse in Missouri we must charge applicable sales tax for merchandise shipped within the state of California or Missouri.
  • If you order by 1pm CT we'll aim to ship by the next day. However, during busy seasons order processing may take up to 4 working days.
  • Your order will be delayed if a valid phone number is not entered.
  • Orders do not ship out on weekends.
  • Orders shipping to a PO Box ship USPS Priority Mail and will experience a processing delay of 48 hours. UPS does not ship to PO boxes.
  • We currently only ship to the USA.

Standard Shipping Times by State

Your order will ship from our distribution center in Missouri. Barring delays due to weather or unforeseen events, our typical ground shipping transit time in the number of business days are as follows:

  • Central: 1-2 days
  • Mountain, Southeast, West and Southwest: 2-5 days
  • East Coast and North West: 3-5 days
  • Alaska and Hawaii: 4-8 days
  • Idaho: 4-6 days
  • Puerto Rico: 5 days

Once your order is processed, we'll email you a confirmation and your tracking number. Use this number to track your package on the carrier's site. You can also track your package by logging on to your Italeau account. 

Please note: we will attempt to deliver once per day, three days in a row. After that the package will be returned to us. Unfortunately, we cannot reimburse shipping charges if you choose express shipping and the package is returned to us.

Should you have any questions about our products, policies or your order, please contact us at hello@italeau.com

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