Returns and Exchanges

RETURN INSTRUCTIONS

Go to our Returns Portal and follow the steps to start your return. You will need your order number and ZIP code. 

FINE PRINT, ETC.

• Items must be returned in their original packaging within 30 days of your order being shipped to you. Return window begins from the date we ship them to you.
• We offer free returns and exchanges via the Happy Returns Bar. 
• Items being returned for a refund via USPS and mail will be subject to a $10 processing fee. Exchanges and Store Credit will not have to pay a processing fee. 
• Returns shipped after 30 days from the ship date are eligible for a store credit only and must be shipped back at the customer’s expense.
• Exchange orders will be shipped to you once the return is delivered to our facility for in stock items. You will receive an automated email alerting you of your shipment.
• Returns will be refunded to the original form of payment within 30 business days after return is delivered to our warehouse.
• Should you choose to use your own carrier, this will be subject to a $10 processing fee. Please return to the address below:

Returns done outside of the Italeau system will experience a delay in processing of an additional 7-10 days.

If you have any questions about your return or exchange, please email us at info@italeau.com