Returns and Exchanges
Returned Merchandise picked up by shipping carier within 30 days of the order date is eligible for a full refund or a free exchange otherwise it is eligible for a full store credit or a free exchange. If you wish to receive a free return shipping label (see instructions below), please note that it may take up to one week to process your request and email you your label.
Return shipping is FREE for domestic return addresses only. If you’d like to return your purchase, just follow our easy return instructions below and we will send you a prepaid shipping label that you can use to return your full priced item(s).
Worn or damaged merchandise is not acceptable for return. All items being returned must be in their original new condition and packaging. ITALEAU reserves the right to deny a refund if the merchandise does not meet return-policy standards.
Non-refundable fees: We offer free Ground shipping for any orders shipping to US addresses. If you chose to pay for expedited shipping when you placed your order, expedited shipping fees and handling fees are non-refundable.
ITALEAU ITEMS PURCHASED AT OTHER LOCATIONS
Items purchased at a US store selling ITALEAU merchandise may be returned to ITALEAU either for an exchange of the same style or for a store credit only. The amount of the store credit will be the purchase amount of the item excluding sales taxes. Return requirements for items purchased at other locations are the same as for items purchased at italeau.com. Customers are required to pay for return shipping. Proof of purchase is required.
Below are the details for our straightforward, hassle-free return or exchange policy. We have just one request: Please send your purchase back to us in the original packaging and in the same condition as you received it. Here’s how it works:
- For exchanges or returns from within the USA, please send us an email to firstname.lastname@example.org or call us at (888) 331-1399. We will ask you for information about your exchange or return such as the reason for the return and we will email you a FedEx Ground shipping label.
- If you choose to use your own carrier or if you ship from outside the US, you are responsible for the item until it is delivered and you are responsible for shipping, taxes and duty fees. Please return to:
- ITALEAU Returns
Bergen Logistics NJ3
5903 Westside Ave
North Bergen, NJ 07047
- Place the original ITALEAU shoe box into a suitable shipping box. If possible use the original shipping box your item came in. Please do not use the actual shoe box as a shipping container; FedEx will not accept it or insure it, and it will be easily damaged during shipping.
- Drop off the package at a staffed FedEx location and make sure to request a receipt to confirm you’ve handed the package to FedEx. For a list of drop off locations, please visit http://www.FedEx.com. If you are unable to drop off the package, we can schedule a FedEx pickup. After we receive your returned item, we will inspect it to ensure it is in good condition (not worn, used or damaged). Within one week of the return being delivered (or sooner) we will respond with the following:
- If you requested an exchange, the replacement item will be shipped to you and we will email you a shipping confirmation.
- If you requested a return shipped, your refund will be credited to the credit card or PayPal account you used to purchase the item and we will email you a credit confirmation or your store credit will be added to your ITALEAU account and an email confirmation will be sent to you.
Once again, our goal is your total satisfaction. If you have any questions about your return or exchange, please email us at email@example.com or call us at (888) 331-1399.